Frequently Asked Questions

Who is this service for?

Parents and carers of children 0-25 who have special educational needs or a disability. Children and young people who have special educational needs or a disability.

Which area do you cover?

The service is for residents of the Reading borough area only, although the child or young person may be educated outside the borough.

How much does the service cost?

Nothing, it is a free service.

How can I get in touch with you?

The best way to contact us is to call our helpline or to email us (contact details above). If we are unable to respond to you straight away, we will do our best to get back to you within two working days. You can also contact us via this website.

Can we meet face to face?

Yes, that can be arranged. Please talk to one of our advisors for details.