We take time to listen to your concerns in order to give you the most suitable information, advice and support.
Offer practical help with writing letters and emails and filling in forms. We can also signpost to other services that can help with specialist areas, such as benefits.
We can attend some meetings with you. This may be attending an initial meeting to get the full picture to help us to give you the most suitable advice.
Explain what the law says. Some of this is summarised in our downloadable factsheets.
The service is confidential; we only contact local authority officers or other practitioners with parents' permission.
Times when you might need our help.
Struggling with Education
If your child or young person is struggling in their educational setting and is not making progress. Perhaps you are unclear about the help they are receiving and would like to talk about this.
When he/she is receiving SEND support or has an Education, Health and Care Plan. We can explain what to expect and what this means for you child.
If you would like your child or young person's special educational needs to be formally assessed. We can explain how an application is made and can help if you need support writing your views for the assessment.
If you need help writing your views for the assessment.
If you would like support at a school or a SEND team meeting (including mediation).
If your child or young person is at risk of exclusion or has received a fixed term or permanent exclusion and you need help to understand your rights.
Changing Stage of Education
When your child or young person with SEND is transferring from nursery to primary school, from primary school to secondary or from secondary to college. You might want to talk about your options or how to make sure the move goes smoothly.
You might need help understanding the law and policy around school transport. We can help with the paperwork when applying for transport or if you are appealing against a transport decision.